@import url('https://fonts.googleapis.com/css2?family=Vazirmatn:wght@400;500;600;700;800&display=swap');
:root{font-family:Vazirmatn,Tahoma,sans-serif;color:#163143;background:#f3f7f7}*{box-sizing:border-box}body{margin:0}button,input,textarea,select{font:inherit}button{background:#0d766e;color:white;border:0;border-radius:11px;padding:11px 17px;cursor:pointer;font-weight:700}button:hover{filter:brightness(.94)}button.secondary{background:#e5efef;color:#125b59}input,textarea,select{border:1px solid #d4e1e3;background:white;border-radius:10px;padding:11px;width:100%;outline-color:#0d766e}textarea{min-height:105px;resize:vertical}label{display:grid;gap:6px;font-size:13px;font-weight:600}.stack{display:grid;gap:13px}.install{max-width:470px;margin:8vh auto;background:white;padding:30px;border:1px solid #deebea;border-radius:18px;box-shadow:0 15px 50px #16314310}.alert{color:#b42318}#app{min-height:100vh;display:flex}#app[hidden],.tab[hidden],#login[hidden]{display:none}aside{width:244px;flex-shrink:0;background:#113d48;color:#fff;padding:28px 18px;min-height:100vh}aside h2{margin:0;font-size:23px}aside p{color:#a4bec3;font-size:12px}nav{display:grid;gap:8px;margin:35px 0}nav button{text-align:right;background:transparent;color:#e4f2f1}nav button.active,nav button:hover{background:#25636a}.content{width:100%;min-width:0;padding:24px 30px}header{display:flex;align-items:center;justify-content:space-between;margin-bottom:25px}header h1{font-size:23px}header span{font-size:13px;color:#728b94}.card{background:white;border:1px solid #e0e9eb;border-radius:16px;padding:22px;margin-bottom:16px}.card h3{margin-top:0}.stats{display:grid;grid-template-columns:repeat(4,1fr);gap:14px;margin-bottom:20px}.stat{background:white;border:1px solid #e0e9eb;border-radius:14px;padding:22px}.stat span{color:#71848a;font-size:13px}.stat strong{display:block;font-size:27px;margin-top:10px}.inbox{display:grid;grid-template-columns:minmax(240px,1fr) minmax(340px,2fr);gap:16px}.thread{height:380px;overflow:auto;display:flex;flex-direction:column;gap:9px;margin:14px 0;padding:10px;background:#f5f9f8;border-radius:12px}.bubble{padding:10px 13px;max-width:82%;white-space:pre-wrap;overflow-wrap:anywhere;border-radius:12px;background:#e0ecec;align-self:flex-start}.bubble.visitor{background:#d9f6e9;align-self:flex-end}.bubble.agent{background:#dde7ff}.conv,.knowledge-row{width:100%;padding:12px;border-bottom:1px solid #e7eeee;text-align:right;background:white;color:#173a43;display:grid;gap:4px;border-radius:0;font-weight:400}.conv small{color:#749096}.toolbar{display:flex;gap:9px;flex-wrap:wrap;margin-top:12px}#notice{color:#0d766e}code{display:block;direction:ltr;overflow-wrap:anywhere;user-select:all;background:#f2f5f5;padding:12px;border-radius:8px}@media(max-width:850px){#app{display:block}aside{min-height:auto;width:100%;padding:18px}nav{display:flex;overflow-x:auto;margin:12px 0;gap:5px}nav button{white-space:nowrap;font-size:12px;padding:9px}.content{padding:16px}.stats{grid-template-columns:repeat(2,1fr)}.inbox{grid-template-columns:1fr}header span{display:none}}

/* 1.1 complete RTL interface */
:root{--accent:#078579;--ink:#132f40;--border:#e0e9eb;--radius:16px;color:var(--ink);background:#f5f8fa}body{font-family:Vazirmatn,Tahoma,sans-serif}aside{background:linear-gradient(175deg,#0d3544,#123b48 65%,#06564f);width:254px;position:sticky;top:0;height:100vh;overflow:auto}aside nav button{text-align:right;padding:12px 14px;border-radius:12px;background:transparent;color:#d8e8e8}aside nav button.active,aside nav button:hover{background:#ffffff1b;color:#fff}main.content{min-width:0;flex:1;padding:28px clamp(16px,3vw,45px)}main header{background:white;border:1px solid var(--border);padding:16px 22px;border-radius:16px;margin-bottom:22px}.card,.stat{border:1px solid var(--border);border-radius:var(--radius);box-shadow:0 5px 20px #102e3c07;background:#fff}.card{padding:22px}.card h3{margin-top:0}.stats{gap:14px}.stat{padding:20px}.stat strong{font-size:25px}.tab{min-width:0}button{transition:background .15s ease,transform .15s ease}button:focus-visible,input:focus-visible,textarea:focus-visible{outline:3px solid #46b5a370}button:hover{filter:none;transform:translateY(-1px)}.thread{background:#f8fafb;border-radius:13px}.hint{font-size:12px;color:#68808c}.knowledge-row{overflow-wrap:anywhere}@media(max-width:850px){#app{display:block}aside{position:relative;height:auto;width:100%;min-height:0;padding:15px}aside nav{display:flex;overflow-x:auto;margin:14px 0;gap:6px}aside nav button{flex-shrink:0;white-space:nowrap}main.content{padding:14px}.inbox{display:grid;grid-template-columns:1fr}.stats{grid-template-columns:repeat(2,minmax(0,1fr))}}@media(max-width:490px){.stats{grid-template-columns:1fr}.card{padding:14px}}

#operations form,#automations form{display:flex;flex-wrap:wrap;gap:10px;margin:15px 0}#operations input,#automations input,#automations select,#automations textarea{min-width:150px;max-width:100%;padding:10px;border:1px solid #d1dfdc;border-radius:10px}#customer-list p,#agent-list p,#department-list p{padding:12px;border-bottom:1px solid #dce5e2}


/* 1.2.7 Premium Burgundy Theme — shared across all management tabs */
:root{--accent:#800b37;--ink:#351225;--border:#efdee5;--radius:17px;color:#351225;background:#fbf7f9;color-scheme:light}
body{background:#faf6f8;color:#351225}aside{background:linear-gradient(175deg,#520720,#710c32 55%,#3e061e);color:#fff;box-shadow:-8px 0 35px #56092018}aside h2{color:#fff}aside p{color:#f2cbd9}aside nav button{color:#f9e7ed}aside nav button.active,aside nav button:hover{background:#ffffff20;border-right:3px solid #ffafcb;color:#fff}aside #logout{background:#ffffff18;color:#fff}
.content{background:radial-gradient(circle at 0 0,#fff1f5,transparent 40%),#faf7f9}main header,.card,.stat,.install{background:#fff;border-color:#f0dfe6;box-shadow:0 8px 28px #610e2710}main header h1,.card h3,.card h2{color:#4f0d2a}
button{background:#800b37;color:#fff;border-radius:11px}button.secondary{background:#f9e8ef;color:#790d35}button:focus-visible,input:focus-visible,textarea:focus-visible,select:focus-visible{outline:3px solid #df8dab90}button:disabled{opacity:.55;cursor:wait;transform:none}input,textarea,select{border-color:#e9d4df;background:#fff;outline-color:#970f46}input:focus,textarea:focus,select:focus{border-color:#980e43}#notice{color:#800b37}.thread{background:#fdf5f8}.bubble{background:#f6e5ec;color:#45122b}.bubble.visitor{background:#f0d1dd}.bubble.agent{background:#e9d9e3}.conv,.knowledge-row{color:#3d1830;border-bottom-color:#f2e3e9}.conv:hover{background:#fff5f8}.stat span,.hint{color:#8b7280}.stat strong{color:#740b30}code{background:#fff1f6}
#operations input,#automations input,#automations select,#automations textarea{border-color:#ead5df}
.ai-layout{display:grid;grid-template-columns:minmax(0,1fr) 265px;gap:16px;align-items:start}.ai-panel{padding:0;overflow:hidden}.ai-panel-top{display:flex;align-items:center;justify-content:space-between;gap:16px;padding:22px 24px;border-bottom:1px solid #f0e0e6;background:linear-gradient(95deg,#fff,#fff5f8)}.ai-panel-top h2{margin:0;color:#640a2c;font-size:19px}.ai-panel-top p{font-size:12px;color:#866a79;margin:8px 0 0}.ai-messages{min-height:370px;height:min(56vh,560px);overflow-y:auto;padding:24px;display:flex;flex-direction:column;gap:16px;background:linear-gradient(180deg,#fff,#fffbfc)}.ai-welcome{margin:auto;max-width:380px;text-align:center;color:#765365}.ai-welcome h3{font-size:20px}.ai-spark{font-size:35px;color:#8c0d3b}.ai-bubble{max-width:min(84%,740px);white-space:pre-wrap;overflow-wrap:anywhere;line-height:2;padding:14px 18px;border-radius:16px}.ai-user{align-self:flex-start;background:#790c34;color:white;border-bottom-right-radius:5px}.ai-assistant{align-self:flex-end;background:#f8eaf0;border:1px solid #efd7e0;border-bottom-left-radius:5px}.ai-bubble small{display:block;margin-top:8px;font-size:11px;color:#825269}.ai-compose{padding:16px 22px 20px;border-top:1px solid #f0e0e6;background:#fff}.ai-compose textarea{min-height:75px;max-height:180px;resize:vertical}.ai-compose-footer{display:flex;justify-content:space-between;align-items:center;gap:12px;margin-top:10px}.ai-compose-footer span{font-size:12px;color:#997b89}.ai-help{display:grid;gap:12px}.ai-help p{font-size:13px;line-height:1.9;color:#846a77}.ai-help button{text-align:right}.ai-tip{border-radius:12px;padding:12px;background:#fff3f7;color:#875065;font-size:12px;line-height:2}
@media(max-width:960px){.ai-layout{grid-template-columns:1fr}.ai-help{display:none}}@media(max-width:550px){.ai-panel-top{padding:14px;align-items:flex-start;flex-direction:column}.ai-messages{padding:12px;height:54vh}.ai-compose{padding:12px}.ai-bubble{max-width:95%}.ai-compose-footer{flex-wrap:wrap}}

.ai-help.card{position:static;height:auto;min-height:0;width:auto;overflow:visible;background:#fff;color:#351225;padding:22px;box-shadow:0 8px 28px #610e2710}.ai-help.card h3{color:#600b2c}.ai-help.card p{color:#846a77}


/* 1.2.9 — cohesive burgundy redesign, RTL sidebar fixed on the right */
:root{--accent:#7a102e;--accent-dark:#4c0b24;--accent-light:#aa3c62;--ink:#321625;--muted:#846f79;--border:#efdde5;--radius:18px;background:#fcf8fa;color:var(--ink)}
html{direction:rtl}body{background:#fcf8fa;color:var(--ink);font-family:Vazirmatn,Tahoma,sans-serif;line-height:1.85}
#app{display:flex;flex-direction:row;direction:rtl;align-items:stretch;min-height:100vh}
#app>aside{order:0;position:sticky;top:0;right:0;left:auto;flex:0 0 264px;width:264px;min-height:100vh;height:100vh;overflow-y:auto;background:linear-gradient(165deg,#68142e 0%,#4b0923 57%,#360819 100%);box-shadow:-7px 0 28px #3d0c1a16;border-left:1px solid #ffffff1c;padding:25px 16px;color:#fff;z-index:5}
#app>aside h2{font-size:21px;line-height:1.5;margin:0;padding:8px 10px;color:#fff}
#app>aside>p{margin:3px 10px 20px;color:#edbfcf;font-size:12px}
#app>aside nav{display:flex;flex-direction:column;gap:5px;margin:18px 0}
#app>aside nav button{width:100%;display:flex;align-items:center;gap:12px;min-height:46px;padding:10px 13px;text-align:right;background:transparent;border:1px solid transparent;border-radius:13px;color:#f8e7ee;font-weight:600;font-size:13px;box-shadow:none;transform:none}
#app>aside nav button::before{content:'◈';font-size:19px;line-height:1;color:#f2b8cb;width:24px;flex-shrink:0;text-align:center}
#app>aside nav button[data-tab="dashboard"]::before{content:'⌂'}
#app>aside nav button[data-tab="ai-chat"]::before{content:'✧'}
#app>aside nav button[data-tab="inbox"]::before{content:'▤'}
#app>aside nav button[data-tab="knowledge"]::before{content:'▣'}
#app>aside nav button[data-tab="sources"]::before{content:'◎'}
#app>aside nav button[data-tab="usage"]::before{content:'▥'}
#app>aside nav button[data-tab="replies"]::before{content:'✎'}
#app>aside nav button[data-tab="operations"]::before{content:'♙'}
#app>aside nav button[data-tab="customers"]::before{content:'♧'}
#app>aside nav button[data-tab="automations"]::before{content:'⚙'}
#app>aside nav button[data-tab="settings"]::before{content:'⚒'}
#app>aside nav button.active,#app>aside nav button:hover{background:linear-gradient(95deg,#99315180,#bc577233);border-color:#c1647a44;border-right:3px solid #f4b4ca;color:#fff}
#app>aside #logout{width:100%;margin-top:14px;border:1px solid #ffffff45;border-radius:12px;padding:12px;background:#ffffff13;color:#fff}
#app>main.content{order:1;flex:1;width:calc(100% - 264px);min-width:0;padding:27px clamp(18px,2.8vw,44px);background:radial-gradient(circle at 8% 7%,#fceaf0 0,transparent 35%),#fcf8fa}
main.content>header{border:1px solid #efdfe7;background:#fff;box-shadow:0 5px 25px #500c2410;border-radius:17px;min-height:77px;margin-bottom:22px;padding:15px 23px}
main.content>header h1{font-size:23px;margin:0;color:#540b2b}main.content>header span{color:#927c88}
.card,.stat,.install{background:#fff;border:1px solid #eedfe5;border-radius:18px;box-shadow:0 8px 25px #5511260b}
.card{padding:22px 24px;margin-bottom:16px}.card h2,.card h3,.tab>h2{color:#58122f;font-weight:800}
.stat{padding:19px 22px;min-height:122px;border-top:3px solid #8d2145}.stat strong{color:#761337;font-size:27px}.stat span{color:#896d7b}
button{background:linear-gradient(135deg,#8f2046,#670d30);color:#fff;border-radius:12px;min-height:43px;padding:10px 17px;box-shadow:0 3px 9px #720c2a12}
button.secondary{background:#faedf2;color:#7c153a;border:1px solid #f0d6e0;box-shadow:none}
button:hover:not(:disabled){filter:brightness(1.06);transform:translateY(-1px)}button:focus-visible,a:focus-visible{outline:3px solid #d69aaf;outline-offset:2px}
input,select,textarea{background:#fff;border:1px solid #ead7e0;color:#321625;border-radius:11px;padding:11px 13px;outline:none}
input:focus,select:focus,textarea:focus{border-color:#9b3056;box-shadow:0 0 0 3px #a6274d1b;outline:none}
label{color:#603246}input::placeholder,textarea::placeholder{color:#998692}
.thread{background:#fdf8fa;border:1px solid #f4e5eb;min-height:390px;padding:18px;gap:13px}
.bubble{background:#fff;box-shadow:0 2px 12px #5311250c;border:1px solid #eddfE5;border-radius:15px;padding:12px 15px;line-height:1.9}
.bubble.visitor{background:#fae8f0;border-color:#f0d0dd}.bubble.agent{background:#f5eef3}
.conv,.knowledge-row{background:#fff;color:#4d2335;border-bottom:1px solid #f0e3e9;padding:14px}.conv:hover,.knowledge-row:hover{background:#fff7fa}
#notice{color:#7a102e}code{background:#f9edf2;color:#6c1638;border:1px solid #efdae3}
.ai-layout{grid-template-columns:minmax(0,1fr) 240px;gap:18px;align-items:start}
.ai-panel.card{padding:0;overflow:hidden;border-radius:22px;box-shadow:0 12px 36px #60112c12}
.ai-panel-top{padding:20px 25px;background:linear-gradient(125deg,#fff,#fff5f8);border-bottom-color:#f0dce5;gap:16px}
.ai-panel-top h2{font-size:21px;color:#55102b}.ai-panel-top p{color:#806675;line-height:1.8}
.ai-messages{height:min(59vh,640px);min-height:400px;gap:19px;padding:25px 29px;background:radial-gradient(circle at 8% 8%,#fff1f6,transparent 40%),#fffafd}
.ai-bubble{border-radius:18px;padding:14px 18px;max-width:min(84%,790px);line-height:2;white-space:pre-wrap;overflow-wrap:anywhere;box-shadow:0 6px 18px #540b290d}
.ai-user{align-self:flex-start;background:#f8e6ed;border:1px solid #f0d2df;color:#4c1830;border-bottom-right-radius:5px}
.ai-assistant{align-self:flex-end;background:#fff;border:1px solid #f0e0e6;color:#351927;border-bottom-left-radius:5px}
.ai-bubble small{color:#9c7888;font-size:11px}.ai-compose{background:#fff;border-top-color:#f1dfe8;padding:16px 24px 22px}
.ai-compose textarea{min-height:84px;max-height:200px;border-radius:15px;background:#fffdfd;padding:15px;line-height:2}
.ai-compose-footer{margin-top:12px}.ai-compose-footer button{min-width:143px}
.ai-help.card{border-radius:19px;box-shadow:0 8px 27px #5511260a}.ai-tip{background:#fff2f7}
#operations form,#automations form{padding:16px;border:1px solid #eedfe6;background:#fff;border-radius:15px}
#operations input,#automations input,#automations select,#automations textarea{border-color:#ead7e0}
.install{margin:7vh auto;padding:32px;max-width:490px}.install h1{color:#6e1132}
@media(max-width:1000px){.ai-layout{grid-template-columns:minmax(0,1fr)}.ai-help{display:none}}
@media(max-width:850px){#app{display:block}#app>aside{position:relative;top:auto;right:auto;min-height:0;height:auto;width:100%;padding:15px 17px;overflow:visible}#app>aside nav{display:flex;flex-direction:row;overflow-x:auto;gap:7px;margin:12px 0;padding-bottom:4px}#app>aside nav button{width:auto;min-height:39px;white-space:nowrap;flex-shrink:0;padding:9px 12px}#app>aside nav button::before{font-size:15px;width:17px}#app>aside #logout{width:auto;margin:2px}#app>main.content{width:100%;padding:15px}.inbox{grid-template-columns:1fr}}
@media(max-width:540px){main.content>header{padding:13px 15px;min-height:62px}.card{padding:15px}.stats{grid-template-columns:repeat(2,minmax(0,1fr));gap:10px}.stat{padding:14px}.stat strong{font-size:23px}.ai-panel-top{padding:16px;flex-direction:column;align-items:stretch}.ai-panel-top h2{font-size:18px}.ai-messages{min-height:340px;height:53vh;padding:14px}.ai-bubble{max-width:94%;padding:11px 13px}.ai-compose{padding:13px}.ai-compose-footer{flex-wrap:wrap}}
@media(max-width:360px){.stats{grid-template-columns:1fr}}

/* 1.4.1 global RTL rules */
html[lang="fa"]{direction:rtl}body{text-align:right}#app>aside{order:0}#app>main.content{order:1}input:not([type="email"]):not([type="url"]),textarea,select{text-align:right;direction:rtl}input[type="email"],input[type="url"]{direction:ltr;text-align:left}.tab,.card,.stat,form,nav{text-align:right}